Scope of Services

The table below lists the service points managed by the Sociology Computing and Data Services staff.

Service Point

Staff Contact

Computing accounts

Jackson

Core Linux server infrastructure providing mail, web, file storage, statistical computing, data archive and backup services

Jackson

Desktop environment including setup and software maintenance

Riggan

Software installation, support and license compliance

Riggan

Network and desktop printing management

Jackson & Riggan

Network and desktop printing consumables (paper, toner and ink)

Valerie Duke

Desktop and laptop equipment refreshes in accordance with Arts and Sciences policies

Jackson (procurement); Riggan (provisioning)

Procurement of hardware and software

Jackson

Hardware diagnosis

Riggan

Limited data recovery from failed hard drives

Riggan

Software problem evaluation and correction

Riggan

Limited home and mobile computing need support

Riggan

Network environment support and performance, in cooperation with campus networking services

Jackson & Riggan

Web site hosting for the department, affiliated programs, centers and research projects

Jackson

Webmaster and database services for departmental web sites

Riggan

Personal webpage development consultation

Riggan

Data resource acquisition and archiving for research needs

Jackson

ICPSR (Inter-university Consortium for Political and Social Research) consultation and servicing

Jackson

Secure data plan development and implementation

Jackson

Data management and programming consultation

Jackson & Riggan

File and document preparation consultation (spreadsheets, databases, graphs, charts and images)

Riggan (limited) or administrative staff

Sakai and other instructional technology support in cooperation with the Center for Instructional Technology

Riggan


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